Q. What is "Door to Door"?
A. Door to Door Trips will pick you up at your Home, Hotel, Airport or Cruise Port and take you anywhere you want to go. The times published on our website are approximate and will be verified by telephone by our Dispatch Department the night before your trip. This service is perfect for those who do not have the means to get to one of our station locations. This is a shared shuttle which means there will be multiple stops for both departures and arrivals

Q. How does "Door to Door" work?
A. Once reservations closes the day before your scheduled trip, our Dispatch Department will map out the route for the following day and call each passenger directly to confirm their pick up time. The times published on our website are approximate pick up times and can vary. However, the arrival time is generally an accurate estimate but it can also vary depending on how many drop off requests we receive.

Q. What are the Door to Door Service Areas?

Daytona Beach
Daytona Beach Door to Door Pick Up and Drop Off is available anywhere in Daytona Beach (Within the City Limits of Daytona Beach) Pick up times are generally up to 30 minutes to 1 hour PRIOR to the scheduled departure time. For example, if you book the 09:30AM Shuttle from Daytona Beach to Orlando, you can expect a door to door pick up time around 8:30AM. You will be given the telephone number for our dispatcher to call the night before to confirm your exact pick up time.

Fort Lauderdale
Fort Lauderdale Door to Door Pick Up and Drop Off is available in all areas East of the Turnpike in Broward County. Pick up and drop off service at Ft. Lauderdale Airport and Port Everglades is also available.

Key West & The Florida Keys
Florida Keys Door to Door Pick Up and Drop Off is offered at no additional fare anywhere in the Florida Keys including: Key Largo, Tavernier, Islamorada, Marathon and Big Pine - all at the same fare as Key West and we provide Door to Door Service on all of our Keys Shuttles ANYWHERE in the Florida Keys!

Miami & Miami Beach
Miami and Miami Beach Door to Door Pick Up and Drop Off is available North of Kendall Drive and East of SW 117th Avenue. Pick up and drop off service at Miami Intl. Airport (at Terminal J is in front of Avianca Airlines), Port of Miami and Miami Beach is also available. Pick up at the Port of Miami is right at your Cruise Terminal. We do not service Homestead or areas South of Kendall Drive.

Orlando & Kissimmee
Orlando Door to Door Pick Up and Drop Off is available South of Altamonte Springs and Winter Park and North of Kissimmee (Highway 192). We also offer pick up service at Orlando International Airport and the Walt Disney World Resort in Celebration, Lake Buena Vista, Kissimmee and select areas outside the city limits.
Note to Passengers From Apopka, Mt. Dora, Lake Mary, Longwood, Casselberry, Oveido and Maitland: The closest location for pick up would be the Altamonte Springs Mall.
Note to Passengers From Ocoee, Winter Garden and Gotha: The closest location for pick up would be Colonial Drive and Kirkman Road.
Note to Passengers From Poinciana: The closest location for pick up would be Osceola Square Mall at US192 and Hoagland Blvd.
Note to Passengers From Davenport, Haines City and Windermere: The closest location for pick up would be the Walt Disney World Resort. (We service all hotels and the T.T.C. at Magic Kingdom)

Tampa
Tampa Door to Door Pick Up and Drop Off is available only within the city limits of Tampa. We also offer pick up and drop off service at Tampa Intl. Airport and Port of Tampa.
Note To Passengers From Lutz, New Tampa & Pasco County: The closest location we are able to pick up or drop off is at the intersection of Bruce B. Downs Blvd and Fletcher Ave.
Note To Passengers From St Petersburg, Clearwater, and Pinellas County: The closest location we are able to pick up or drop off is at the intersection of Dale Mabry Hwy and I-75 Shell gas Station
Note To Passengers From Oldsmar: The closest location we are able to pick up or drop off is at Sheldon Rd and Hillsborough Ave (SR-580) by Albertson Supermarket
Note To Passengers From Plant City & Lakeland: The closest location we are able to pick up or drop off is at I-4 Exit 10 (Mango) by Flying-J gas station
Note To Passengers From Brandon: The closest location we are able to pick up or drop off is at Keymart Supermarket on Hwy 60 and Lakewood Dr

West Palm Beach
West Palm Beach Door to Door Pick Up and Drop Off is available in areas East of the Turnpike and west of Interstate 95, West Palm Beach Airport, Boca Raton, Fort Pierce and Lake Worth is also available.

Q. What is "Station to Station"?
A. Station to Station Trips have specific pick up and drop off locations. This means you have to be at one of our Station Locations 20 Minutes prior to the scheduled pick up time. Please ensure you have the directions on how to get to your departure station before leaving!

Q. Where are your Stations Located?
A. Each shuttle offers different station locations. Please locate the station locations in the drop down menus for each trip.

Q. Can I pay cash for my ticket?
A. No, we do not accept cash under any circumstances. For the security of our Drivers and Station Personnel, we do not accept payment at any of our station locations. The only way to purchase a ticket is Online or by Telephone using a Visa, MasterCard, Discover or Check Debit Card. Customers who "show up" without a reservation at any of our stations will be denied boarding if they do not have a confirmed reservation with Confirmation (Transaction ID Number)

Q. Are the fares Per Person?
A. Yes, all fares are per person with the exception of our Private Shuttles which are charged by Group Size.

Q. Is there a discount for Children or Seniors?
A. No, because our fares are already discounted, we do not offer any additional discounts other than what is on our website. Children under the age of 2 do not require a ticket, however, they MUST sit on the parent's lap. If you bring a Child Restraint Device (Car Seat), you'll be charged regular fare for the seat.

Q. Is the fare the same seven days a week?
A. No, on Fridays, Saturdays and Sundays, there is an additional charge of $5.00 per person.

Q. Is there a fare difference in booking last minute?
A. Yes, if you book your travel within 48 Hours, there is an additional charge of $10.00 per person.

Q. Do fares include sales tax?
A. There is no sales tax on transportation in the State of Florida.

Q. What happens if a Tropical Storm or Hurricane interrupts my travel plans?
A. In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed ticket may make a one-time change to another date without penalty or charge. In order to make a change, an e-mail MUST be sent to "changes @ TheFloridaExpressBus.com" with your confirmation number and the date you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears at the top of every page stating "WEATHER ALERT".

Q. How many pieces of luggage can I bring?
A. Each passenger is permitted two pieces of checked luggage and two small carry-on's. Checked pieces of luggage should be standard suitcase size and weigh no more than 70 Pounds each.

Q. Is parking available at the station locations?
A. We do offer complimentary parking at many of our station locations. To find out if your station location offers complimentary parking, please use the “Contact Us” form and let us know where you’re departing from.

Q. Are Pets Allowed Onboard?
A. Yes, pets that fit in Duffle Bag Carriers are permitted onboard at no additional charge. Pets must be UNDER 10 pounds.

Q. I am traveling with children. Are car seats provided?
A. We do not offer car seats, however, you are more than welcomed to bring your own. They must meet the same standards as the airline requires. Please note that the State of Florida does not require the use of Child Restraint Devices in commercial vehicles.

Q. Can we bring food and drinks on with us?
A. Yes! We do ask that you refrain from bringing beverages that do not have a lid onboard.

Q. Will the driver make rest stops to use the restroom?
A. Yes, upon your request, the driver will make stops.

Q. Do the shuttles usually run on-time?
A. Yes, we have an average of 95% on-time factor Traffic, Road and Weather conditions can alter the pick up or arrival times which is beyond our control.

Q. I missed the bus, do I get a refund?
A. NO, no refunds will be issued for missing the bus.

Q. I missed the bus can I reschedule to a different time for free?
A. NO. If you wish to take a different trip you must rebook and repay for the new trip.

Q. I placed a reservation for scheduled bus service and now I don't want to go, do I get a refund?
A. Yes, however, restrictions do apply. Please view our Terms and Conditions in our Travel Policy section.

Q. The bus ran late, do I get a refund or discount?
A. NO, the bus can run late for many reasons, the most common being traffic. As much as we would like to we do not control the traffic conditions on the road. Similar to the airline industry, we do not provide for compensation for delays.

Q. I missed my connection to a flight, cruise or any other transportation, will you pay for my loss?
A. NO, it is your responsibility to plan accordingly and should have left a reasonable amount of time to make your connection including allowing extra time for weather, traffic or a mechanical breakdown. As a reminder, most airlines require a two hour prior to flight time advance check in for International Flights and 90 minutes for domestic flights. Plan accordingly!