1. Payment
Payment is due when the reservation is made. We gladly accept Visa, MasterCard and Discover. We do not accept cash or checks. Payments are not accepted at any station location or onboard any shuttle. For safety and security, payment is only accepted by telephone or online.

2. Cancellation, Refunds and Travel Changes

Within 12 Hour Cancellation Policy For Scheduled Shared Shuttles
We will allow a customer to cancel a reservation purchased through our web site or by telephone within 12 hours of making the initial reservation, as long as the reservation was made at least 48 hours prior to the departure of the initially reserved trip segment. Travel purchased using a Promotion Code or Discount are not eligible for refunds or changes at any time. The fee for using our 12 Hour Cancellation Policy is $5.00 per customer. In order to receive a refund, you must use the Contact Us Form on our website and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel are 100% Non-Refundable.

After 12 Hours Cancellation Policy For Scheduled Shared Shuttles
Customers who cancel a reservation purchased through our web site or by telephone is entitled to a refund minus a $10.00 per customer penalty. In order to receive a refund, you must use the Contact Us Form on our website and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel are 100% Non-Refundable.

Travel Change Policy For Scheduled Shared Shuttles
Customers holding a confirmed reservation may choose to change their travel plans which include only date and time, for a fee of $10.00 per customer, plus any additional fare changes. Pick Up and/or Drop Off Locations cannot be changed once confirmed. Travel changes must be completed and are only accepted up to TWO HOURS BEFORE the scheduled departure. If the change request is received within 2 hours of departure, no changes will be granted. All ticket changes MUST be completed through our Reservations Department at 1-888-872-9992 Option 1. Please have your Transaction ID (Confirmation Number) available when calling the Reservations Department.

Discounted Travel Policy
Travel purchased using a promotion code are re 100% Non-Cancellable, Non-Changeable & Non-Refundable

Storm Policy
In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed reservation may make a one-time change to another date without penalty or charge. In order to make a change, an e-mail MUST be sent to "changes @ TheFloridaExpressBus.com" with your confirmation number and the date you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears at the top of every page stating "WEATHER ALERT".

Private Shuttle Cancellation Policy
Cancellations of Private Shuttles are subject to a cancellation fee calculated as a percentage of the total cost of Transportation Services under the Service Contract based on the number of days prior to the Date of Service that The Company receives notification thereof: 15 to 30 days 30% cancellation fee. 14 to 8 days 50% cancellation fee. 7 to 0 days 100% cancellation fee.

3. Customer Responsibility
It is the customers responsibility to read the Terms and Conditions BEFORE placing a reservation. All information entered into the reservation form is the customer's responsibility to be accurate. Refunds will not be issued for unused travel under any circumstances. Refunds will not be issued for duplicate reservations or customer entry errors. Once the Submit Button is clicked, all sales are final.

Promotion Codes
We are pleased to offer promotion codes. All promo codes must be entered correctly as indicated on the Fare Specials page of our website. No Promo Codes are accepted for telephone reservations. Incorrectly entered promo codes that do not automatically calculate the discounted fare will not be eligible for refunds after the reservation has been submitted. Please read the instructions carefully!

Departure & Arrival Times For Scheduled Shared Shuttles
All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. No partial or full refunds will be given for late trips. Just like in air travel, there are no refunds or partial refunds for delays.

Departure & Arrival Times For Private Shuttles
We make every effort to pick up customers within the time requested, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. No partial or full refunds will be given for late trips. Just like in air travel, there are no refunds or partial refunds for delays.

Damages to Equipment
Customers will be responsible for any damage caused by their negligence.

Prices Subject To Change
We reserve the right to change prices with no notice. Once booked, you are guaranteed your fare will not increase. Once you book your ticket, you are locked into that fare.

Right To Refuse Transportation
We reserve the right to refuse transportation to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.

4. Additional Charges For Scheduled Shared Shuttles
The fares on our website are all inclusive which means there is no additional cost once you have purchased a ticket other than what is outlined in our terms and conditions under "additional charges" for private shuttles.

Additional Charges For Private Shuttle Passengers
Travel within 48 hours of making a reservation incur an additional fee of $10.00 Each Way Per Person. Travel on Friday, Saturday & Sunday is an additional $5.00 Per Person Each way. If your pick up and/or drop off is at any of the following locations, there is an additional $20 charge each way: Boca Raton, Coral Springs, Fort Pierce, Lake Worth, West Palm Beach, Miami Airport, Port of Miami, Miami Beach, Port of Tampa, Tampa Airport, Fort Lauderdale Airport, Port Everglades, Destinations west of the Florida Turnpike in Broward County, Orlando Airport, Walt Disney World Resort, Kissimmee and Lake Buena Vista. Customers who elect to prepay the 20% Driver Gratuity agree to the additional charge to be placed on the card. Customer's who elect to pay the 20% Driver Gratuity in cash directly to the driver and fail to do so will be charged 20% at the time of the trip.

5. Equipment
We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)


6. Limitation Of Liability
Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the single bus charter fee for the day in question.

7. Release Of Liability
The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect.

8. Force Majeure
The Company and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively.

9. Prohibited Items
The following items and activities are prohibited without the written consent of The Company: (i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be required if alcoholic beverages are allowed by The Company and the Service Provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators or non medical oxygen containers. Tap beer is not allowed on any shuttle.